Frequently asked questions
Shipping costs vary depending on the item and the country of destination. We have selected the most reliable partners for each type of shipment. All shipments are tracked.
You can take advantage of many electronic payment methods including credit cards and Paypal. Payment systems are handled with encrypted anti-fraud connections and for all products you can activate the Trusted Shops guarantee (free of charge) to protect your purchase.
Learn about the return rules that allow you to return products quickly and easily.
The delivery time is 2-3 working days in Italy, 3-5 working days in Europe and 4 to 10 working days for the rest of the world. In fact, all products on our site tend to be ready for delivery. The order is prepared within 1 working day and the forwarding agent generally guarantees delivery within 24-48 hours.
You will be informed promptly upon acceptance of the order, at the time of dispatch and during all stages of delivery. At the time of entrustment to the courier, you will be informed of the tracking number of the shipment and the courier's contact details in the event of urgent communications relating to the delivery.
Yes, the data is protected by a domain security certification, which is evidenced by the https connection (where the 's' stands for SECURE, i.e. secure connection) and the green colour of the padlocked inscription next to it.
The order is entered into our CRM software and payment is verified, after which it enters the execution phase by preparing the items, printing the waybill (a document that also legally certifies the transfer of ownership of the item), and sent by courier to the address you have indicated.
Don't worry, contact us for support. We provide the tracking code of the shipments and, if the courier is not supportive, we are always able to contact them and find a solution.
Upon dispatch of the products, we will issue a receipt or invoice according to the request entered at the time of purchase. For electronic invoicing, the data must be communicated at the time of purchase. After dispatch and issuance of the receipt, it will no longer be possible to change the document.
